Operation Policy

This Policy aims to maintain order in Service use, establish standards for prohibited conduct, and set out usage restriction and sanction procedures in order to create a fair and safe service environment.

1. This Policy applies to the Company's website, applications, AI features, credit system, sharing features, team features, and all other related services.
2. Members must comply with this Policy, the Terms of Service, Refund Policy, Credits Policy, and applicable law when using the Service.
3. Matters not addressed in this Policy are governed by the Terms of Service and applicable law.

1. The Company operates the Service so that all Members can use it on reasonable and equal terms.
2. The Company determines whether to impose sanctions and the level thereof by comprehensively considering the nature of the violation, intent, recurrence, extent of damage, and impact on service operations.
3. The Company will generally notify the Member of the reason for any sanction before or immediately after the measure. However, in cases requiring security response, prevention of criminal activity, urgent action, or preservation of evidence, the Company may take action without prior notice and provide subsequent notice.
4. The Company may monitor usage behavior or detect anomalies to the extent necessary for the safety, security, and sound operation of the Service.

Members must not engage in any of the following:

• Unauthorized use or theft of another person's account, authentication credentials, payment methods, or personal data
• Providing false information, impersonating another person, or impersonating the Company or a third party
• Abnormal use of the Service through automated tools, bots, macros, scraping, circumvention programs, or equivalent means
• Analyzing, copying, circumventing, or reverse-engineering the Service structure, or attempting unauthorized access, without the Company's approval
• Fraudulently acquiring, double-claiming, or abusing credits, coupons, promotions, or gratuitous benefits
• Generating abnormal traffic, repeated requests, or bulk generation that disrupts normal service operations or overloads servers
• Payment fraud, including payment method theft, fictitious payments, fraudulent refund applications, or abuse of payment cancellation systems
• Generating, uploading, storing, sharing, or distributing content that infringes another's copyright, trademark, portrait rights, publicity rights, personal data, or other rights
• Generating, storing, sharing, or distributing obscene, sexually exploitative, harmful to minors, hateful, discriminatory, violent, threatening, illegal, fraudulent, phishing, spam, or anti-social content
• Spreading false information, defamation, insults, harassment, or stalking that harms others
• Conduct contrary to law, public order, or good morals
• Any other conduct the Company reasonably determines to undermine the stability, reliability, security, or sound operation of the Service

1. The Company may determine whether service abuse has occurred by comprehensively considering the following:
   • Abnormally high credit consumption or feature call volume over a short period
   • Repetitive or bulk generation of identical or similar patterns
   • Duplicate benefit receipt or sanction evasion attempts using multiple accounts
   • Unauthorized API calls, automated scripts, abnormal traffic, or circumvention access attempts
   • Usage patterns that significantly deviate from normal general use
   • Conduct that risks causing actual harm to other Members or service operations
2. If an abnormal usage pattern is detected, the Company may request the Member to provide an explanation or additional verification, and may temporarily restrict certain features or account use until verification is complete.

1. If a violation of this Policy or the Terms of Service is confirmed or reasonably suspected, the Company may take the following measures individually or in combination:
   • Warning or request for correction
   • Temporary restriction of specific features
   • Restriction on credit use or issuance
   • Deletion or removal from public view of generated content, posts, share links, or related information
   • Temporary account suspension
   • Permanent account suspension or contract termination
   • Reclaim or expiration of fraudulently acquired credits, benefits, or promotions
   • Reporting to relevant authorities or legal action
2. The Company may escalate measures in proportion to the severity of the violation; however, where violations are serious, repeated, or require urgent response, the Company may take higher-level measures immediately without following a stepwise process.
3. In cases of account suspension or contract termination, payment, refund, and unused credit processing are governed by the Terms of Service, Refund Policy, and Credits Policy.

1. The Company may immediately restrict use, block features, deactivate links, reclaim credits, or take other necessary measures without prior notice to the Member in the following cases:
   • Significant harm to the Service or other Members has occurred or is at risk of occurring
   • The situation is determined to involve illegal conduct or criminal offenses
   • System security threats, intrusion attempts, server attacks, or unauthorized access are detected
   • Immediate response is required for payment method theft, account takeover, or suspected personal data breach
   • A request has been made by a court, investigative authority, administrative authority, or under applicable law
2. After taking emergency measures, the Company will notify the affected Member of the reason and appeal procedure as soon as reasonably possible.

1. A Member who has received a usage restriction or sanction may file an appeal through customer support channels within 14 days of receiving notice or becoming aware of the measure.
2. Members must submit materials to verify the facts along with their appeal; false or inaccurate submissions are prohibited.
3. The Company will generally respond with its review result within 7 business days of receipt; processing may be extended depending on complexity or need for supplementary materials.
4. If the Company determines the appeal to be well-founded, it may lift, reduce, or modify the sanction.

1. If the Company determines that content generated, uploaded, stored, or shared by a Member violates this Policy or applicable law, it may delete, make private, restrict exposure, or cease sharing of such content.
2. Where content provided to third parties via share links constitutes prohibited conduct or is suspected to involve rights infringement or illegal activity, the Company may deactivate the share link without prior notice.
3. The Company may take interim measures against relevant content upon receipt of rights infringement reports, illegal information reports, or legal requests.
4. Members bear the rights and responsibility for content they generate, upload, or share.

1. When using team features or organizational unit accounts, the team administrator or account representative bears responsibility for managing member access rights and usage conduct.
2. If a team member's violation significantly affects the entire team account or the Company's service operations, the Company may impose restrictions not only on that member but also on the relevant team features or entire organizational account.
3. The Company may restrict some or all team features if risks from abuse of authority, unauthorized sharing, bulk account creation, or poor management are identified.

1. Members must not use AI features to generate, request, store, or share content that falls into any of the following categories:
   • Sexual or exploitative content targeting children or minors
   • Content that defames a specific person or contains false information
   • Content that incites hatred, discrimination, violence, or criminal activity
   • Content for fraudulent, phishing, spam, deceptive, illegal business, or malicious purposes
   • Content that infringes the copyright, trademark, or other intellectual property rights of third parties
   • Content involving personal data infringement, use of illegally collected information, or privacy violations
   • Any other content contrary to law or Company policy
2. The Member bears ultimate responsibility for reviewing the accuracy, legality, completeness, currency, and fitness for a specific purpose of AI-generated outputs, and for their use.
3. The Company does not warrant the content of AI-generated outputs; Members must independently conduct necessary reviews before public release, posting, advertising, or commercial use.

1. The Company may review account usage records, access logs, payment records, generation records, and sharing history within the necessary scope to verify compliance with the Terms or this Policy.
2. Members must cooperate within a reasonable scope when the Company requests an investigation or fact-finding.
3. If a Member fails to respond to a request for explanation without justifiable reason, or submits false materials, the Company may consider this as an unfavorable circumstance.

1. The Member bears responsibility for legal liability, disputes, damages, and third-party claims arising from the Member's violation of this Policy.
2. The Company is not liable for damages caused by a Member's unlawful or inappropriate use, unless caused by the Company's fault.
3. The Company may take appropriate restrictive measures regarding policy-violating content or conduct, but does not guarantee that all violations will be completely detected or blocked in advance.

1. The Company may amend this Policy due to changes in service operations, feature restructuring, security policy changes, legal amendments, or other necessary reasons.
2. When amending this Policy, the Company will specify the effective date and reasons for the change, and will provide advance notice through in-service announcements, email, or other reasonable methods for an appropriate period before the effective date.
3. Where changes are unfavorable to Members, the Company may provide clearer notification in accordance with applicable law and the Terms of Service.
4. If a Member disagrees with the amended Policy, they may discontinue use of the Service and withdraw.

Inquiries regarding the Operation Policy, sanctions, appeals, and other matters may be submitted through the following channels: